Description

Under general supervision, processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD) and crime information databases; and performs related work as required.

Examples of Duties

• Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information in order to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
• Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders in a concise manner; provides information and assistance to the public within scope of authority.
• Gathers, analyzes and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
• Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
• Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
• Activates protective protocols for first responders by providing life-safety information during responses such as active shooter, MAYDAY, and officer down calls. 
• Negotiates with and defuses emotional callers including suicidal subjects or hostage takers.
• Acts as initial activation for the patient care continuum by administering care via pre-arrival medical instruction in order to direct callers through procedures such as CPR, childbirth, bleeding control, etc. while emergency medical services are responding.
• Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to assure that first responder and citizen safety is the top priority.
• Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.

• Performs other duties as assigned or required.

Typical Qualifications

High school graduation or equivalent and completion of TCOLE Telecommunicator License Course.

Supplemental Information

• City policies and procedures.
• Equipment utilized in law enforcement communications including radio, computer and dispatch equipment.
• National Incident Management and the Incident Command System.
• Law enforcement patrol procedures.
• City geographical area, road systems, and the locations of landmarks.
• Police and Fire Departments’ standard dispatch policies and procedures.
• Basic laws and regulations governing the release of information from law enforcement agency records.
• Law enforcement and fire agency reports and records including retention and confidentiality requirements.