This is the entry level class in the Public Safety Telecommunicator series, which is typically used as a training classification and requires proficiency in performing tasks of higher than average difficulty. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to Public Safety Telecommunications II and initially exercise less independent discretion and judgement in matters related to work procedures and methods. While in training, work is usually supervised while in progress and fits an established structure or pattern. After the training period is complete, employees may remain in this classification in a part-time capacity or may advance to the level of Public Safety Telecommunications II based on demonstrated proficiency in performing the full range of assigned duties.

Public Safety Telecommunicators are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire, and/or medical assistance from the public, relaying  information to the appropriate source for assistance, and performing related administrative duties.

Under general supervision, employees must exercise some initiative and independent judgment in determining how to respond to requests for service. An important aspect of work in this class is the ability to respond to emergencies in a controlled, expeditious manner. Employees must be capable of maintaining awareness of what is going on in an assigned area of the city to include knowing the locations of all in-service vehicles. Work is reviewed through observation of services rendered, records maintained, and periodic evaluation of work performance.

Public Safety Telecommunicators function in a stressful, fast paced environment and work shifts are specified by agency need and management direction.  The shifts may include nights, weekends, holidays, as well as mandatory overtime as required. Work is performed in a secured public safety communications center in a controlled, closely supervised, and highly structured work environment. Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones, and radios).

Upon successful completion of the probationary phase, a full-time Public Safety Telecommunicator may be approved for promotion to a Public Safety Telecommunications II, pay grade 26.