The Position

Are you interested in criminal justice?  Do you enjoy working in fast-paced environments and pride yourself on your excellent customer service? 

You may be the Police Desk Clerk we are looking for!

 
About the Position:  

Job Appointment: Full Time, Regular
Work Schedule: Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays in addition to emergency response. All Police Desk Clerks will work 4 days a week - 10 hour shifts (with 3 days off).
Work Location:  Current vacancies exist at the Central Precinct 1111 SW 2nd Ave Portland, OR.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Union Representation: This position is represented by DCTU.  External applicants start at Entry rate.  For more information on the union agreement please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements

Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.

 
Position Summary: 

The City of Portland is currently seeking multiple Police Desk Clerks to join Portland Police Bureau.  Police Desk Clerks assist sworn members of the Bureau by accessing and supplying confidential information and providing administrative support. Police Desk Clerks also assist the public both in person and via phone while remaining calm and providing excellent customer service.  Situations may arise that are tense and de-escalation techniques are an essential function of the role. This essential classification requires a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be done on site. 

Graduating high school seniors or GED candidates are encouraged to apply for this opportunity.  

As a Police Desk Clerk, you will: 

• Provide extensive customer service to a variety of internal and external stakeholders with integrity and honesty; many of the contacts are sensitive, stressful, and confidential in nature. 
• Assist sworn PPB members by accessing and supplying confidential information and administrative support utilizing RegJIN, LEDS, and other internal program systems.
• Perform multiple tasks and administrative support while dealing with frequent interruptions. 
• Respond to inquiries and complaints both in person and over the phone.
• Access a variety of computer systems to provide support to officers and the public. 
• Research, retrieve and report information as needed. 
• Carry out individual responsibilities with initiative, independence, and sound judgement. 

Who you are: 

• Excellent Communicator:  You are an effective communicator. 
• Organized: You can work on a multitude of tasks and understand/react to various situations in a fast-paced work environment. 
• Punctual: You are reliable and punctual to regular work attendance. 
• Empathetic: You can understand diverse perspectives and bring empathy within your work and communication style.