Description / Position Overview

Colorado Springs is One of the Best Places to Live according to  

 (This information may change annually)..

CSPD will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.

This posting is for a class scheduled to start in October 2024.
 
Public Safety Dispatcher
 
The purpose of this position is to receive and dispatch incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance. Prioritizes calls based on nature of emergency. Obtains critical information needed to ensure proper police, fire and medical response; dispatches appropriate units via the computer aided dispatch system (CAD), the radio and telephone; and performs a variety of duties relative to assigned areas of responsibility.

Job functions include:

• Uses radio to dispatch appropriate Police and Fire resources to respond to calls received.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. 
• Maintains accurate data entry functions into CAD for documentation. 
• Maintains accurate and current awareness of the locations and status of police and fire units for safety of responding personnel. 
• Maintains good customer service while following policy and procedures, general orders, and standard operating procedures. 
• Utilizes various software and web-based systems to conduct research to respond to calls.
• Completes data entry functions. 
• Runs checks for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service. 
• Assists officers in arranging tows for accident scenes. 
• Assists internal requests via administration line to process calls. 
• Makes notifications to on call personnel 
• Any other administrative duties as assigned.

 We are looking for candidates who demonstrate:

• Knowledge of public safety dispatching and/or call taking protocols
• Ability to comprehend critical information to ensure proper resources are dispatched
• Ability to make quick and lucid decisions
• Ability to successfully pass the CritiCall testing series including keyboarding at 27 wpm
• Ability to handle stressful, negative, and aggressive interactions
• Ability to write a series of numbers, names, and addresses
• Ability to speak into radios and telephones
• Ability to receive and respond to incoming emergency and non-emergency calls for assistance
• Ability to read computer screens
• Ability to function in a work environment with moderate noise level from several sources creating constant activity

Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.

Specialized Computer Equipment and Software: Quick Response, CAD, CCIS/NCIC, CJIS, LERMS, ProQA, MS Office, Contact Map, twitter, Facebook, Citizen Observer, 3si, CSU database, and BOSS3.