Description / Position Overview

Emergency Response Technician (ERT)
 
The Colorado Springs Police Department seeks candidates who are confident, composed, flexible, adaptable, tolerant, and can work effectively as ERTs in its cutting-edge, fast-paced Communications Center.

Colorado Springs Police Department (CSPD) will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.

This posting is for a class scheduled to start in October 2024.
 

Colorado Springs is One of the Best Places to Live according to

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 (This information may change annually).

The purpose of this position is to process incoming 911 and non-emergency calls for service, to determine the nature of calls and choose the appropriate response using emergency Police, Fire, and medical protocols in conjunction with the computer aided dispatch system (CAD). Prioritizes calls based on the nature of the emergency. Receives incoming calls for Police, emergency medical, and Fire services and other emergency and non-emergency assistance; obtains critical information needed to ensure proper Police, Fire, and medical response; and performs a variety of duties relative to assigned areas of responsibility.

Essential Job Functions - the basic job duties an employee must be able to:

• Answers 911 phone calls and text messages. 
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general
  orders, and standard operating procedures. 
• Utilizes various software and web-based systems to conduct research to complete calls. 
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database. 
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service. 
• Assists internal requests through administration line to process calls. 
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger. 
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.

We are looking for candidates who demonstrate:

• Knowledge of public safety dispatching and/or call taking protocols
• Ability to comprehend critical information to ensure proper resources are dispatched
• Ability to make quick and lucid decisions
• Ability to successfully pass the CritiCall testing series including keyboarding at 27 wpm
• Ability to function in a work environment with moderate noise level from several sources creating constant activity
• Ability to write a series of numbers, names, and addresses
• Ability to receive and respond to incoming emergency and non-emergency calls for assistance
• Ability to read computer screens 
• Ability to speak into radios and telephones

• This position requires excellent decision-making and communication skills, good judgment, and the ability to multi-task while maintaining a high degree of emotional self-control. The ability to handle stressful, negative, and sometimes aggressive situations is also required.
  
  Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.
  
  Specialized Computer Equipment and Software: CAD, Central Square phone system with text to 911, CCIC/NCIC, CJIS, LERMS, ProQA, Microsoft Office Suite, Contact Mapping systems, Twitter, Facebook, Citizen Observer, 3si, CSU database, Everbridge and Agency 360.