Grade 18
General Statement of Duties
Determines client eligibility for emergency and/or general welfare assistance. Assesses long term needs for self-sufficiency and makes referrals to other agencies as needed; performs directly related work as required.
Examples of Essential Work
- Interviews applicants, assesses needs, determines eligibility and issues vouchers as eligibility requirements are met;
- Assesses clients long term needs, resolves problems as possible and develops appropriate plans of action;
- Acts as liaison and advocate for the client with other Federal, State and municipal agencies, landlords and utility companies as needed;
- Confers with medical facilities and doctors on the medical/pharmaceutical needs of client;
- Investigates client’s background, verifies information, makes home visits as necessary andmonitors client’s compliance with allowable purchases and activities;
- Assesses emergency or crisis situations and expedites assistance as necessary;
- Writes detailed case notes on each client and keeps statistical data for tracking and informational purposes;
- Assesses client’s long-term needs, resolves problems as possible and develops appropriate plans of action in conjunction with the client;
- Understands and employs utmost care with regard to the decision making process;
- Meets regularly with staff and residents of the family shelter to monitor client progress;
- Directs and monitors case plans and responds immediately in crisis situations;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.
Acceptable Experience and Training
- Graduation from an accredited college or university with a Bachelor's Degree in a related social science field; and
- Considerable experience in social service programs; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
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